Last updated December 11, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Luca Bashford #RMA
Parcel Locker 10153 49203
315 Glenelg Highway
Smythes Creek, Victoria 3351
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
The following items cannot be returned:
● Digital Goods
● Face Coverings
● Face Masks
● Any products marked as ‘No returns’
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
● A 5% restocking fee will be charged for all returns in excess of $100.00.
● Sale items are FINAL SALE and cannot be returned.
● You must gain prior approval for a return. Do not send the items without this approval.
If you have any questions concerning our return policy, please contact us at: