Most frequent questions and answers

Currently, we only ship to the following countries/regions:

  • United Kingdom
  • Australia
  • Canada
  • European Union / EEA
  • Switzerland
  • New Zealand

Unfortunately, we cannot sell to countries with an ongoing trade embargo forbidding with Australia, the United Kingdom, and the United States.

VAT (Value Added Tax) is already included in the price of all products and are displayed by default with the standard UK rate of 20%

Depending on the tax rate of the shipping country/region & method of VAT payment, the final price may change.

Customers inside of the UK will pay the price as shown.

Customers outside of the UK will see the default prices (inclusive of UK 20% VAT) however, at checkout will calculate the correct VAT amount.

For example: A £120 item would cost:

  • £120 if from the UK (20% VAT – Already included)
  • £125 if from Sweden (25% VAT)
  • £115 if from New Zealand (15% GST)
  • £105 if from the UAE (5% VAT)
Please note for orders to the EU/EEA:
We may use Delivery at Place (DAP/DDU) to simplify VAT collection, this means at checkout your applicable order may be charged 0% VAT and is your responsibility to remit the correct amount of VAT to your country/region’s tax authority. 
Your country’s revenue or customs authority will likely calculate the correct amount of VAT and require you to pay before your order can be provided to your country’s postal service.

Please note Delivery at Place may not apply to orders shipped to Northern Ireland.

VAT will be calculated based on your shipping address and charged at checkout.

We do not support paying with different currency than what is listed in our store (British Pound Sterling, GBP).

Changing your currency may be possible at checkout, however, items listed in our store will always be displayed in GBP. 

Please note some payment methods will not work as intended if an incorrect / incompatible currency is selected. (For example, using Klarna in $AUD with a UK shipping address).

Please note VAT will be based on your shipping address and calculated & charged at checkout.

Unfortunately, we no longer support account creation, signing into existing accounts manually or by using social networks.

Please use your email at checkout to receive order updates. We will always issue an invoice, confirmation of order & any applicable tracking information after checkout.

If you’re having trouble finding your order number, please contact support

Currently, we support payments via credit/debit or prepaid cards, Afterpay/Clearpay and Klarna.

Split your payment in 3 easy interest free payments, or, pay in full up to 30 days later with Klarna (UK customers only).

We also support Apple Pay, Google Pay, and other mobile payment solutions.

We are always working on improving our payment infrastructure. If there’s something you would like to see, please don’t hesitate to contact us.

Click here to view our Return Policy

You will need to obtain a Return Merchandise Authorization (RMA) number from us before you return the item(s) back to us. It is necessary for you to obtain this number before shipment to ensure correct regulations are followed.

You can start the return process and obtain an RMA via here

You can also get help via email: [email protected]

Please contact us for information if you have any questions about returns.

That’s great! We’d love to help you out with your enquirey

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