FAQ

Most frequent questions and answers

Currently we only ship to the following countries:

  • Australia
  • New Zealand
  • Canada

We are prioritising the following countries/regions (in no particular order):

  • United Kingdom
  • United States
  • Switzerland
  • European Union & EEA

Unfortunately, we cannot sell to countries with an ongoing trade embargo forbidding our types of products with Australia, the United Kingdom and the United States.

There may be two shipping options within your checkout depending on what items are in your cart.

For some items we calculate shipping directly at the checkout & for others we include shipping within the price.

As we can’t combine two shipping calculation methods, you may see two shipping options within the checkout.

Yes, we support signing into and account creation using social networks.

Currently, we support: Amazon, Facebook, Google, Twitter, Microsoft and GitHub.

Currently, we support payments via Bank Transfers, credit, debit or prepaid cards, Afterpay and PayPal. We also support Apple Pay, Google Pay and other mobile payment solutions.

We are always working on improving our payments infrastructure. If there’s something you would like to see then please don’t hesitate to contact us.

Click here to view our Return Policy

You will need to obtain a Return Merchandise Authorization (RMA) number from us before you return the item(s) back to us. It is necessary for you to obtain this number before shipment to ensure correct regulations are followed.

You can start the return process and obtain an RMA via here

You can also get help via email: [email protected]

Please contact us for information if you have any questions about returns.

That’s great! We’d love to help you out with your enquirey

Please click here to view our page dedicated to GDPR requests

Hey, wait!You don't want to miss this offer

Before you go, let us offer you an up to 10% discount coupon for your next purchase.